Terms & Conditions

Prices

 

All our prices are in UK Pounds.

 

 

Availability

 

Our system automatically acknowledges receipt of your order. Acknowledgement of receipt, however, does not constitute acceptance of your offer to purchase. We endeavour to hold stock of all items advertised, but cannot guarantee availability 100% of the time. By acknowledging receipt of your order we are not creating a binding obligation to supply an item that is not in stock. If you order an item that is unavailable for whatever reason we will contact you and await your subsequent instructions.

 

 

Orders

 

All orders are handled through the online shop. For trade enquires please contact me.

 

 

Payment

 

Please pay using the payment providers used in the online shop. Contact me if you have any problems.

 

 

Shipping

 

Orders will normally be shipped by Royal Mail or Parcel Force. Most orders will be sent out within three days but please allow twenty-one days for delivery.

 

 

Returns and exchanges

 

We believe that you will be delighted with your purchase from us. However, should there be any reason to return something, you have the right to cancel the contract for the purchase within seven working days of receiving delivery.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please contact us if you have any problem with your order.

 

 

Customer Support and Service

 

If you need to contact us please email muttonsandnuts@gmail.com. Feedback about our service and products is always welcome and we will try to deal with any difficulties in a straightforward way as quickly as possible.

 

 

Privacy

 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

 

The information we hold should be accurate and up to date and you can contact us to check this. Please inform us of any inaccuracies so we may correct it promptly.

 

We will never collect sensitive information about you without your explicit consent.

 

Your personal information will be held securely for the uses described above. It will not be made available to any other party for any purpose.

 

If you do not want us to send you any marketing material in the future or if you have any questions/comments about a privacy matter, please let us know.

 

Read our more detailed Privacy Policy or check our Cookie Policy

 

General

 

These terms are governed by the laws of England and Wales and in the event of any dispute will be decided only by the courts of England and Wales. The above terms and conditions do not affect your statutory rights as a consumer.